Refund Policy

Products sold through Advantage Design & Consulting are professional consulting engagements — audits, identity packages, decks, advisory hours, and similar deliverables. This policy explains when refunds are available.

Standard policy: consulting work is non-refundable once started

Because consulting time and creative output cannot be unwound once delivered, all sales are generally final once work has begun. If you have not yet provided a brief or scheduled a session, you can cancel for a full refund. After we open a project file and begin work, the policy below applies.

When we will issue a refund

• Duplicate purchase — you accidentally placed the same order twice within 24 hours and only one engagement is needed. Contact us within 7 days of the duplicate.
• Non-delivery — your payment was approved but we never engaged with you (no project kickoff, no deliverable, no scheduled call) within 14 days, and the failure is on our side.
• Material non-conformance — the final deliverable substantively does not match the scope described on the product page (not "didn't get the result I hoped for" — that's a separate matter; see our Engagement Disclaimer).
• Unauthorized charge — the transaction was not authorized by the legitimate cardholder. Such cases must be reported to us promptly so we can investigate.
• Cancellation before kickoff — full refund any time before we begin work, no questions asked.

Partial refunds

For larger engagements (Brand Identity Kit, Custom Landing Page Build, Quarterly Retainer), if you cancel mid-engagement we will refund the unworked portion at our standard hourly rate, less a 15% project-setup fee. Hours already worked are not refundable.

What is not eligible for a refund

• Change of mind after the deliverable has been delivered.
• The deliverable not producing a specific traffic, conversion, fundraising, hiring, or revenue outcome (we don't guarantee outcomes — see Engagement Disclaimer).
• Subsequent decisions, hires, or implementations by you or third parties acting on our recommendations.
• Failure to provide accurate or complete inputs after we asked for clarification.
• Cost overruns from vendors or contractors referenced in our deliverables. Our cost ranges are budget guidance, not bids.

How to request a refund

Email mli@mcmcc.net from the email address used at checkout, and include:

• Your order number or PayPal transaction ID
• The name on the order
• A short description of the issue and which refund category (above) you believe applies

We aim to respond to refund requests within two (2) business days. Approved refunds are processed back to the original payment method within five (5) business days; the time it takes for the refund to appear on your statement depends on your bank or card issuer (typically 3–10 business days for cards; PayPal balance refunds are immediate).

Chargebacks

If you believe a charge was made in error, please contact us first — most issues can be resolved quickly. Filing a chargeback before contacting us may result in pause of any active engagement while the dispute is resolved, and may affect your eligibility for future engagements with us.

Contact

Refund inquiries: mli@mcmcc.net